Refund policy

Returns & Refund Policy

At MEVOR, we believe technology should work effortlessly and reliably in everyday life.
If something isn’t right with your order, we’ll do our best to resolve it fairly and smoothly.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused and in original condition
  • Original packaging, accessories, manuals, and labels are included
  • The product shows no signs of damage, misuse, or installation
  • Proof of purchase or order confirmation is provided

All returns and exchanges are subject to inspection and approval by the MEVOR support team.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned or exchanged unless they are defective or incorrectly supplied.

These include:

  • Earphones or earbuds once opened
  • Screen protectors once unsealed or installed
  • Items damaged due to misuse or improper handling
  • Clearance, discounted, or final sale items
  • Products missing original packaging or accessories

Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • defective,
  • damaged during delivery,
  • or incorrect,

please contact us within 48 hours of receiving your order.

To help us process your request quickly, include:

  • your order number,
  • clear photos or videos of the issue,
  • and a brief explanation.

Once verified, we will arrange:

  • a replacement,
  • exchange,
  • or refund,
    at no additional cost to you.

Exchange Process

  • Exchanges are subject to product availability
  • If the replacement item differs in price, the balance will be adjusted accordingly
  • Exchange requests are processed after the original item is received and inspected

Customers may be responsible for return shipping charges unless the issue was caused by our error.

Refunds

Once your return is approved and inspected:

  • Refunds will be issued to the original payment method whenever possible
  • Processing time is typically 7–10 business days, depending on your payment provider or bank
  • Original shipping charges are non-refundable unless the return is due to a defective or incorrectly supplied item

Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via bank transfer or store credit
  • Customers may be asked to provide valid bank details for processing

Return Shipping

Unless the return is due to:

  • a defective item,
  • incorrect product,
  • or delivery damage,

customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as MEVOR is not responsible for items lost during return transit.

Order Cancellations

Orders may only be canceled before shipment confirmation.

Once an order has been dispatched, it will follow the standard return process after delivery.

How to Request a Return or Exchange

Please contact us at:

📧 support@shopmevor.com

Include:

  • Order number
  • Product name
  • Reason for return or exchange
  • Photos/videos if applicable

Our support team will guide you through the next steps.

Our Commitment

MEVOR is built around thoughtful products, reliable experiences, and long-term trust.

We approach returns and customer support with the same philosophy that shapes our products:
clear, fair, and designed to work the way they should.